Welcome to Only My Brand

Refund and Returns Policy

Last Updated: 31 October 2026

At Only My Brand, customer satisfaction is our priority. We want you to love every product you purchase from us. If you are not completely satisfied with your order, we are here to help.

1. Return Policy

  • Customers can request a return within 7 days of receiving the product.
  • Products must be unused, unworn, unwashed and in their original condition.
  • Original tags, packaging and accessories must be intact.
  • Products showing signs of use, damage caused by the customer or missing tags may not be eligible for return.

2. Exchange Policy

We offer exchanges subject to product availability.

  • Exchange requests must be placed within 7 days of delivery.
  • Customers can request a size exchange or a different product of equal value.
  • The product must be unused and in its original condition.
  • Exchanges are subject to stock availability.

3. Damaged, Defective or Wrong Products

If you receive a damaged, defective or incorrect product:

  • Contact us within 48 hours of delivery.
  • Share clear photographs or videos showing the issue.
  • Our team will review your request.
  • Once approved, we will arrange a replacement or refund as applicable.

For such verified cases, return shipping charges will be covered by Only My Brand.

4. Refund Policy

  • Refunds are processed after the returned product passes our quality inspection.
  • Approved refunds will be initiated within 5–7 business days.
  • Refunds will be credited to the original payment method.
  • Actual credit time may depend on your bank or payment provider.

5. Non-Returnable Conditions

Returns or exchanges may not be accepted in the following situations:

  • Products that have been worn, washed or used.
  • Products damaged due to improper handling by the customer.
  • Products returned without original tags or packaging.
  • Requests made after the eligible return period.

This does not affect your rights regarding defective, damaged or incorrectly supplied products under applicable consumer laws.

6. Return Shipping Charges

  • For damaged, defective or incorrect products, Only My Brand will bear the return shipping cost.
  • For size exchanges or other customer-preference returns, return shipping charges may be borne by the customer, as communicated before approval.

7. How to Request a Return or Exchange

To request a return or exchange:

  1. Contact our customer support.
  2. Provide your Order ID.
  3. Explain the reason for your return or exchange.
  4. Share photographs or videos if required.
  5. Follow the return instructions provided by our support team.

8. Contact Us

For any return, exchange or refund-related queries, contact us:

Brand: Only My Brand
Email: [arofficial2565@gmail.coml]
Phone / WhatsApp: [+91 9508304404]
Website: [https://onlymybrand.com/]

We appreciate your trust in Only My Brand and look forward to serving you again!

Team Only My Brand